Refund policy
Returns & Refunds
At Longthorne Watches, we want you to shop with complete confidence.
30-Day Returns
If you change your mind, you can request a return within 30 days of receiving your watch.
To qualify for a full refund under our extended returns policy, your watch should be returned in its original condition, with its presentation box, accessories and documentation.
You may inspect and try on your watch as you would in a shop. Excessive handling, wear, damage or alterations may result in a deduction from your refund where permitted by law.
How to Request a Return
Email longthornewatches@gmail.com with your order number and reason for returning.
We will provide instructions for returning your watch.
For change-of-mind returns, customers are responsible for return postage unless otherwise agreed. We recommend using a tracked and insured service.
Refunds
Once your return has been received, we will process the refund due to your original payment method within 14 days of receiving the returned goods, or earlier where legally required upon receiving evidence of return.
Where applicable, refunds will include the original standard delivery charge in accordance with UK consumer cancellation rights.
Faulty or Incorrect Watches
If your watch arrives faulty, damaged or incorrect, please contact us.
We will arrange an appropriate resolution in accordance with your statutory consumer rights, including reasonable return postage costs where required.
Your Legal Rights
For most UK online purchases, you have a statutory right to cancel within 14 days of receiving your order, followed by a further 14 days to return it.
Our extended 30-day returns policy does not affect these rights or your rights under the Consumer Rights Act 2015.
Warranty
All Longthorne watches include a 12-month limited manufacturing warranty.
For full details, please visit our Warranty & Returns page: